If you change your mind or receive something that isn’t a perfect match, you can request an exchange within 24 days of receiving the item. Just make sure it’s in its original condition, unused, and has all the tags and packaging.
When We Can’t Approve Returns
We aim to be fair, and that means setting a few clear limits. We won’t be able to process returns if:
- The product is damaged or has been worn.
- Tags or packaging are missing.
- The request comes after the 24 day period.
- The item was marked as final sale or promotional, and not eligible for return.
Returning Your Item
Here’s what to do:
- Email us at [email protected] with your order number and reason for the return or exchange.
- Our team will respond with return instructions and a return authorization number.
- Pack your item securely, including all tags and accessories.
- Ship it to one of our warehouses:
- Vietnam Warehouse: 163 Chieu Chinh, Nam Son, Kien An, Hai Phong 04000
- US Warehouse: 11 Smith Pl, Columbus, OH 43201
Once we receive and inspect your item, we’ll let you know the outcome and proceed with your exchange or refund.
Refund Processing
Approved refunds are issued to your original payment method. It usually takes 5 to 7 business days, but this may vary slightly depending on your bank.
Still Have Questions?
We’re here to assist. Contact us any time at [email protected] or visit our website for more details. Thanks again for shopping with Fomira your satisfaction is our top priority.